Few months back I wanted to change my SUV so I decided to buy a Durango. I went to a dealer next to 59South. I picked a car and also applied for credit. They took 2 weeks to put me in a vehicle and in the mean time I ended up choosing 3 different cars as the one which i picked usually got sold to someone else.

Twice they lost my application- First time the sales guy who took my application missplaced it somewhere after checking the credit, he lost the job and in the second time they literally lost it. For some reason my credit was put in hold by them so I wasn’t able to buy through some other dealer.

They made a fool of me that much when I was about to buy a car they raised the price saying it was not in sale anymore.

Is this something wrong with the sales person who was helping me to buy the car (or) the people who hired this people who where involved in this sale (or) the manufacturer who has approved this dealer to deal their car sale? As of today no one called me from Dodge manufacturer to see how my experience was in buying their car.

Two years back I bought a BMW where they handed the car to me as soon as I selected to use and send me home during the process of credit approval and had almost 3 followup calls to check how my experience was in buying their vehicle.

Price matters to provide this kind of service but price alone doesn’t decide how a customer need to be treated.