BPO- Customer support


Types:

  1. Telephone support- Inbound and Outbound
  2. Online chat support
  3. Correspondence

Advantage:

  1. Customer confidence
  2. Customer loyalty
  3. Faster conversion rate of a lead to prospect

India has gone to the extent on an average of charging $7/Hr

Minimum wages expected for any job in US is $6/Hour. Is India becoming expensive?

BPO in India


Business Process Outsourcing:

  1. Customer support
  2. Tec Support
  3. Telemarketing
  4. Insurance processing
  5. Data Entry/ Processing
  6. Data conversion
  7. Scanning, OCR Editing
  8. Book keeping
  9. Form processing
  10. Accounting

Advantage:

  • Turn Around Time in processing the work.
  • Save money as you could have a team to process your work faster.

Disadvantage:

  • If you don’t find a proper vendor it is a waste of time and money.
  • Everyone will say they can do everything. Finding the right person is very difficult if you are not familiar with it.

Tag Cloud formed by Wordle


Wordle: Dinesh

So how do you go about doing this?
  • Navigate to public profile on LinkedIn
  • Scrolled all the way down to where all Recommendations are listed
  • Dragged the mouse across all the text and copied the content using Ctrl-C
  • Paste the content into Notepad
  • Replaced all occurrence of the organizations where you have worked.
  • Copied and Pasted the text into the Textbox on Wordle
  • Visualized the tag cloud
  • Published the tag cloud as public so I can share it and put it here on my blog.
Try it out and see what your LinkedIn Network has to say about you, do come back and post them here in the comments 🙂
//

Posted by Darayush Mistry

Great Wall of China


I was so excited to see one of the wonders of the world.

On the way had lot of sidewalk stores and one restaurant with few beer bottles and a small menu to select from. Is it China cannot afford to put a chopper ride to see the great wall or put some tourist attraction around the great wall built by the effort of millions of people or is it tourism not really wanted by China?

I went to part which is near Beijing so may be I am wrong……

Easy to learn how to dress by seeing a picture. Is it possible to learn to communicate without exposure?

Communication could be improved by interaction and if there is low interaction how will people learn to communicate?

Pollution in China


Pollution- Looks like a major issue which the government would have to take some steps to control it.

I was very impressed by Chinese government on the subsidy they give for companies to encourage them to grow.

I came to know most of this pollution is emitted by small sized factories running during nights illegally. Why is it difficult for the same government to help this small scale factories to provide a subsidy to find a way to control the pollution so this small factories could still operate legally with control of pollution?

It would have to start from the legal system. I was surprised to see for a big country like China the legal system is not strong enough, to start from the local cops looks like they are not physically or technologically strong to keep a open eye on this kind of illegal emission of pollution on air and water.

Beutiful Shopping Malls of China


I got so excited to see the beautiful shopping malls and I jumped into them expecting that I am going to go and shop in a country which produces almost everything.

The fun part is, the same speed I went into those malls I ran out. The reason was very simple- all the prices are so hiked up that none of the price sounded reasonable. This shops very badly need help in pricing. If someone goes to China they need to be motivated to shop and not run out like the way I did.

What if China would work on this proper pricing and attract foreigners to do shopping in their country? I know China has lot of money that they could ignore it but when will Chinese people be exposed to foreigners in some way…This attractive price could attract foreigners to go to China to shop and indirectly expose Chinese population to people from other countries.

All this shopping malls are empty as the pricing is horrible. The local people have their own low priced mall and this are the only places it is crowded.

Business in China


I visited some mid size companies and factories on my stay. The first week where companies and the second week was factories.

Companies: I visited around 6 companies the first week. With great expectation I went thinking we would be able to meet the management but to our surprise out of 6 only one the management level CEO met us, all the other 5 some junior level employee met us for namesake. I got offended as we traveled all the way from US for 18 hours to meet them and they did not show up. It was just a 2 hours meeting and just to meet us and say a “Hi” I am sure it would have taken them a 15 Minutes to half hour, why did they not show up? This question was bothering me a lot as I know they weren’t that busy for them not to show up.

Factories: My second week is of visits to like 3 factories. We where taken to the factories by the managers (agents) who speak and understand little English. The strange thing happened here was the owners ran off the office as soon as we stepped in each factories. This raised me the curiosity and I ended up asking the manager (agent) why this is happening.

I was told by the agent it has nothing to do with offending us or to ignore us but the fact is neither of the owners know English so they feel very bad when they are asked a question that they cannot answer or they do not want to sit quite in a meeting without understanding whats going on. This is the reason they try to avoid meeting when meeting foreigners. Sounded strange but it at least reduced me getting offended by this act.

If you decide to do business in China dont get offended by this act and also hire a good translator who could convey exactly what you say.

My Visit to China


Last month I visited China as a 2 week trip. I landed in Beijing with lot of hopes as it was my first trip. It was so beautiful when seen through the flight so i got out of the flight with much more expectations. Few things really caught my attention and I was really surprised to see it.

  1. The first thing which caught my attention was small flying particles flying in the air which was found all over Beijing to my surprise.
  2. I stayed there for a week and for the first 3 days I did not see the Sun. latter I came to know that we would be able to see the sun only if it rains and it happened on the fourth day morning and I was able to see the sun by afternoon and again the sun disappeared next day.
  3. I was told not to use the tap water to even brush the teeth but i felt little exaggerated about it and i did use it for couple of time but nothing happened. Some people who are allergic could face issues it seems which I was not.
  4. In the street or in restaurant it is hard to find a person who could understand “Left or Right” for direction or even “Water or Soft drink” in restaurant. A country which has captured the western style how come did not accept English?
  5. FaceBook is banned and it did not work.
  6. So many brand new beautiful buildings all over the place but when noticed almost 50% to 60% of this buildings are empty.

I loved that country as the people are good and had a great smile on their face but something is really wrong which need to be fixed. If it is fixed China would be a beauty of the world.

Gandhi’s Top 10 Fundamentals for Changing the World


1. Change yourself.

“You must be the change you want to see in the world.”

“As human beings, our greatness lies not so much in being able to remake the world – that is the myth of the atomic age – as in being able to remake ourselves.”

2. You are in control.

“Nobody can hurt me without my permission.”

3. Forgive and let it go.

“The weak can never forgive. Forgiveness is the attribute of the strong.”

“An eye for eye only ends up making the whole world blind.”

4. Without action you aren’t going anywhere.

“An ounce of practice is worth more than tons of preaching.”

5. Take care of this moment.

“I do not want to foresee the future. I am concerned with taking care of the present. God has given me no control over the moment following.”

6. Everyone is human.

“I claim to be a simple individual liable to err like any other fellow mortal. I own, however, that I have humility enough to confess my errors and to retrace my steps.”

“It is unwise to be too sure of one’s own wisdom. It is healthy to be reminded that the strongest might weaken and the wisest might err.”

7. Persist.

“First they ignore you, then they laugh at you, then they fight you, then you win.”

8. See the good in people and help them.

“I look only to the good qualities of men. Not being faultless myself, I won’t presume to probe into the faults of others.”

“Man becomes great exactly in the degree in which he works for the welfare of his fellow-men.”

“I suppose leadership at one time meant muscles; but today it means getting along with people.”

9. Be congruent, be authentic, be your true self.

“Happiness is when what you think, what you say, and what you do are in harmony.”

“Always aim at complete harmony of thought and word and deed. Always aim at purifying your thoughts and everything will be well.”

10. Continue to grow and evolve.

”Constant development is the law of life, and a man who always tries to maintain his dogmas in order to appear consistent drives himself into a false position.”