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Interesting information about India..

Mindfulness

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Mindfulness is the practice of being fully present and engaged in the current moment, without judgment. It involves paying attention to your thoughts, feelings, and sensations in a non-reactive way. By focusing on the present, mindfulness helps reduce stress, improve emotional regulation, and enhance overall well-being.

Mindfulness Techniques 

  1. Breathing Exercises: Focus on your breath. Inhale deeply through your nose, hold for a few seconds, and exhale slowly through your mouth. Repeat this process, paying attention to the sensation of breathing.
  2. Body Scan: Lie down or sit comfortably and close your eyes. Slowly bring your attention to different parts of your body, starting from your toes and moving up to your head. Notice any sensations, tension, or discomfort without trying to change anything.
  3. Mindful Walking: Take a walk and pay attention to the sensation of your feet touching the ground, the movement of your legs, and the rhythm of your breath. Notice the sights, sounds, and smells around you.
  4. Mindful Eating: Eat a meal or snack slowly, paying full attention to the taste, texture, and aroma of your food. Notice how your body feels as you eat and savor each bite.
  5. Loving-Kindness Meditation: Sit comfortably and close your eyes. Silently repeat phrases like “May I be happy, may I be healthy, may I be safe.” Then extend these wishes to others, including loved ones, acquaintances, and even people you find challenging.
  6. Gratitude Journaling: Write down three things you are grateful for each day. Reflect on the positive aspects of your life and the people who bring you joy.
  7. Mindful Listening: When talking to someone, give them your full attention. Listen to their words, tone, and body language without planning your response. This practice can improve your relationships and communication skills.
  8. Guided Meditation: Use apps or online resources to follow guided mindfulness meditations. These can provide structure and support as you develop your practice.

Which of these techniques would you like to try first?

New Bus in India Olivia

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Image

Transportation importance is really a must for India as people need to be able to commute and this kind of buses in India would help a lot. Do we have roads to take this bus? There comes Indian government in play– what is government going to do for this? It just reminds me of the 3 monkey statue “See no evil, Hear no evil and Talk no evil” would be our politician stand on this when it comes to Roads….

Can this buses last in Indian roads?

Politicians would suggest to remove the black window screen, replaced with a led flat screen with virtual image of Switzerland would be a great ride…..Travel in virtual world…..

Indian Embassy- Houston

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This is a continuation of my previous Blog of an lost Indian passport replacement service provided by Indian embassy in Houston. I went to embassy after 2 Months even though i was told to contact after 1.5 months.

My visit to the new building of Indian embassy in Houston. The new building has a parking lot which is securely locked with a gate to make visitor life miserable of no place to park the car, then followed I saw a 70-80 year old lady walking down a 30 steps steep staircase as the office is in second floor and they don’t have a lift. The most horrible part is the customer support window with two holes through which a person has to communicate through with the person in the other end. Literally two holes in a wall- round hole to peep in to see the persons face in the other side and a square hole to send in the form. Never seen this style of a customer service window in the whole world unless they want to hide behind a wall to prevent people see what they are doing in the other end as most of the time they don’t do anything. Cant they afford to put a secure glass if security is a concern? they are not making any money here?

My turn came and i was excited to pick my passport as all my business trips to India has been postponed due to this. I am from south India and the lady behind wanted to talk with me in Hindi and since i don’t know this language i was replying her in English but looks like she was not in a mood to speak in English. Well she said it is not ready….. I told her my concern as it is 2 months already but she doesn’t want to provide me more details on when i could get. I asked her if it is possible I could contact someone regards to this but unfortunately there is no one responsible for this delay.

I was told to provide a request letter and they will do their best. I am sure that if the money i paid to get this done did not work then my letter will end in trash.

With so much globalization happening and India being a major player in so many BPO’s why is India not able to fix this worst customer support provided in their own embassy and very stubborn about it? worst part is if this is the case of a BPO business owner providing business to India for the past 11 years whats the fate of other people? Sometimes makes me feel maybe the people who gets this job here in this embassy is not by expertise but maybe by recommendation and hence their involvement to the job to provide the best support to the Indians who need help is absent.

BPO- Customer support

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Types:

  1. Telephone support- Inbound and Outbound
  2. Online chat support
  3. Correspondence

Advantage:

  1. Customer confidence
  2. Customer loyalty
  3. Faster conversion rate of a lead to prospect

India has gone to the extent on an average of charging $7/Hr

Minimum wages expected for any job in US is $6/Hour. Is India becoming expensive?

BPO in India

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Business Process Outsourcing:

  1. Customer support
  2. Tec Support
  3. Telemarketing
  4. Insurance processing
  5. Data Entry/ Processing
  6. Data conversion
  7. Scanning, OCR Editing
  8. Book keeping
  9. Form processing
  10. Accounting

Advantage:

  • Turn Around Time in processing the work.
  • Save money as you could have a team to process your work faster.

Disadvantage:

  • If you don’t find a proper vendor it is a waste of time and money.
  • Everyone will say they can do everything. Finding the right person is very difficult if you are not familiar with it.

Gandhi’s Top 10 Fundamentals for Changing the World

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1. Change yourself.

“You must be the change you want to see in the world.”

“As human beings, our greatness lies not so much in being able to remake the world – that is the myth of the atomic age – as in being able to remake ourselves.”

2. You are in control.

“Nobody can hurt me without my permission.”

3. Forgive and let it go.

“The weak can never forgive. Forgiveness is the attribute of the strong.”

“An eye for eye only ends up making the whole world blind.”

4. Without action you aren’t going anywhere.

“An ounce of practice is worth more than tons of preaching.”

5. Take care of this moment.

“I do not want to foresee the future. I am concerned with taking care of the present. God has given me no control over the moment following.”

6. Everyone is human.

“I claim to be a simple individual liable to err like any other fellow mortal. I own, however, that I have humility enough to confess my errors and to retrace my steps.”

“It is unwise to be too sure of one’s own wisdom. It is healthy to be reminded that the strongest might weaken and the wisest might err.”

7. Persist.

“First they ignore you, then they laugh at you, then they fight you, then you win.”

8. See the good in people and help them.

“I look only to the good qualities of men. Not being faultless myself, I won’t presume to probe into the faults of others.”

“Man becomes great exactly in the degree in which he works for the welfare of his fellow-men.”

“I suppose leadership at one time meant muscles; but today it means getting along with people.”

9. Be congruent, be authentic, be your true self.

“Happiness is when what you think, what you say, and what you do are in harmony.”

“Always aim at complete harmony of thought and word and deed. Always aim at purifying your thoughts and everything will be well.”

10. Continue to grow and evolve.

”Constant development is the law of life, and a man who always tries to maintain his dogmas in order to appear consistent drives himself into a false position.”