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Tag Archives: BPO

BPO- Customer support

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Types:

  1. Telephone support- Inbound and Outbound
  2. Online chat support
  3. Correspondence

Advantage:

  1. Customer confidence
  2. Customer loyalty
  3. Faster conversion rate of a lead to prospect

India has gone to the extent on an average of charging $7/Hr

Minimum wages expected for any job in US is $6/Hour. Is India becoming expensive?

BPO in India

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Business Process Outsourcing:

  1. Customer support
  2. Tec Support
  3. Telemarketing
  4. Insurance processing
  5. Data Entry/ Processing
  6. Data conversion
  7. Scanning, OCR Editing
  8. Book keeping
  9. Form processing
  10. Accounting

Advantage:

  • Turn Around Time in processing the work.
  • Save money as you could have a team to process your work faster.

Disadvantage:

  • If you don’t find a proper vendor it is a waste of time and money.
  • Everyone will say they can do everything. Finding the right person is very difficult if you are not familiar with it.