United Airlines- My frustrating experience


After a long time I decided to use the miles I had with Continental airlines now called as United airlines. Price not competitive but I had to use the miles so ended up buying the ticket.

Frustration started with packing luggage as even the first bag checked in need to pay a fee of $25/bag. Once checked in and started boarding everyone had big bags to take it inside the craft so the next pressure of finding a space to keep the handbag started and everyone looked at each other as if enemies and even heard murmurs if the space above their seat is taken by someone else.

There came the snack cart which everyone looked for and the joke is all snacks priced $7 and above so the person who was seated next to me who thought it was free has to return it back after he came to know it is priced high and not a reasonable price even. Come on guys are you guys soo running in loss cant afford a cookie?

There comes another joke of an announcement- “This aircraft is equipped with Direct TV” everyone eagerly put their headphones to watch the TV…. Guess what… It stops working once the flight gets ready to take off and if want to watch more need to pay $7 or $5 depending on the duration of flight. The monitor doesn’t have “Power Off” button so we have to go through the abuse of seeing some odd advertisement if we don’t pay for direct tv.

I have some more suggestions for Continental airlines now called United to drain money from its travellers.

  1. They could put a credit card swiping machine to control the level the back rest of the seat could go and make some money.
  2. They could also put one more machine to control the rest room. Pay and use restrooms.
  3. Charge for the soft drink and water.
  4. Automated credit card payment for each time we press the button to call the hostess.
  5. Gadget usage fee to use any gadgets inside the flight.
  6. Lastly to get out of the flight a fee

Questions raised in my mind:

  • How far this airlines could drain money from the travelers?
  • Is this airlines suffering in revenue for them to hurt a travelers like this?
  • Is this airlines trying to help the people who are going through economy recession and job loss or trying to put more pressure to the people and use this suffering to hurt them more like a sadist?
  • Is this airlines creating more jobs for this country with all this money it makes?

Sad to see big companies like this guys abusing the people even after knowing the situation of the country and its people. Banks are already abusing their customers with bunch of fee and here another industry which abuses.